Not that I would recommend any business owner to do this, but many who are employed at a place of business practice the art of ’Driving Customers Away’. In this economy, your place of business needs customers, that is how you eventually get paid and that is how you’re able to stay employed another week. Owners and Managers have the responsibility of inspecting what they expect from their employees. What even happened to cashiers, waiters and those in the service industries saying thank you to a customer? Whatever happened to fast service at drive thru windows? I’m sure many who are reading this post, have been thru a drive thru window, only to encounter the following:
- Being cut off by the cashier, while you are placing your order. Before you can finish saying your order number, they cut you off by saying: Spicy or mild…Large or Small?
- A Speaker system at the drive thru that is too LOUD!
- A cashier who sound like they are having a bad day and they don’t want to be there, this is the same cashier who takes you money, shoves your change in your face and the word thank you never leaves their mouth.
- Get your food and its cold and the drink is not what you ordered. Nothing is more annoying that getting a burger that was sitting is a pan of hot water, and the cook places it on the grill before placing it on a bun and sending it out the drive thru window. The fries aren’t hot and the food is obviously not fresh.
- The odor of pine-sol is a dead giveaway that the place is DIRTY and Unsanitary. What are they hiding with the pine-sol?
So, when it comes to conducting business, how can you effectively drive your customers away, increase the sales of your competition and eventually put yourself (the employee) out of a job in a bad economy? Here is how you do it:
- Be rude to your customers. This will surely get the attention of management. But if the manager is just as cold and non-caring, the negative word will get out even faster to that one customer who has thousands of Followers on Social Networks.
- Be Sarcastic. There are some people who should not be in customer service. If you ask the customer ‘would you like to try today’s special?” And they reply…’No…I’ll take the #7′, you should never reply…’Same Difference’ or…’That’s what I said’.
- Don’t Greet Them
- Don’t say… “Thank You”.
- Promote Crappy Customer Service!
Okay, I could go on, but hopefully you get my point. I have actually encountered business owners who don’t give a crap about Customer Service, their place of business in simply a place where they make money and the attitude is, you need my business and no matter how I treat and service you…you’ll be back. I think the worst thing a customer can do is nothing! Get your receipt, and go to the corporate website of that store, restaurant or place of business and submit a comment to corporate. Get on the social networks and complain, customers can really make their dissatisfaction known to these places who think they can treat their customer base like crap and continue to give poor service and keep our business. Why should they get your hard earned dollar!
Filed under Business, Customer Service by on Nov 20th, 2011. Comment. 
As long as your dollar amount is less than $15,000 you can file your case in your county magistrate court. This is considered a small claim and something you can handle without hiring an attorney. You will file a complaint which will outline what you are suing the defendant for. ( You are the plaintiff since you are filing the suit, and the person you are suing is the defendant). You will then have the defendant served with the documents you filed with the court. Once the defendant is served, he will have 30 days to file what is called an “answer”, or his response, to what you filed. Thereafter, you will get a court date where you will present your case to the judge. In most cases, the judge will have you and the defendant go into a conference room and try to resolve it or try to make an agreement which the court will enter as final judgment. Of course, if you are not able to work it out, then the judge will rule on the evidence you present.
Filing a small claim is not difficult and you can get guidance as well as the forms you need to file by visiting beyourownattorney.net. You will be in touch with a licensed attorney who will make sure you are comfortable with the entire process. Good luck!
If you Live in The Atlanta Geogia area and you have more questions visit the website of:
Filed under Advertising, Attorney, Business, Legal by on Oct 8th, 2011. Comment.
Generating leads takes time and effort. Since time and effort are apart of this effort, you can not dismiss the associated costs. Many small business owners will try and generate leads without spending the needed capitol to either automate or outsource this important effort to grow their business. You could try growing your business with flyers or by word of mouth, but can reach far more potential customers withing your geographical location by going to where they are…on Twitter. How to get more followers is a popular subject of search on many search engines and many who read about these results are inundated with so much information, they do noting.
For those on twitter, you can definitely grow you network of followers, locally or in a specific region. The internet and many social networking platforms are powerful tools any business owner can use to generate new business, you just have to go to the places where the people are. If your not on the more popular social networks, your probably still placing ads in the local news paper.
Filed under Advertising, Business, Communication, How To, Social Media, Social Networking, twitter by on Sep 5th, 2011. Comment.
